Effective Date: September 21, 2026
Paulemon Protection & Wealth Group ("PWG," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us through our chatbot, submit an intake form, message us on WhatsApp or social media, or otherwise interact with our services.
1. Information We Collect
We may collect the following types of information when you interact with us:
- Contact Information: Name, phone number, email address, and mailing address.
- Insurance-Related Information: Information you voluntarily share to help us understand your insurance needs, such as household details, general health information, and coverage goals.
- Communication Data: Messages exchanged with us via our website chatbot, WhatsApp, Facebook, Instagram, email, or intake forms.
- Scheduling Information: Details provided when booking a consultation through our online scheduling tool.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and schedule consultations.
- Provide personalized insurance guidance and quotes.
- Communicate with you about your consultation, coverage options, or account.
- Improve our website, chatbot, and overall client experience.
- Comply with applicable insurance laws and regulations in the states where we are licensed.
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Insurance Carriers: When you request a quote or apply for coverage, relevant details are shared with the applicable carrier(s) to process your request.
- Service Providers: Third-party platforms that help us operate our business (such as scheduling, chatbot, and communication tools), who are contractually obligated to protect your data.
- Legal Requirements: When required to comply with applicable law, regulation, or legal process.
4. Communication Channels
If you message us through WhatsApp, Facebook Messenger, Instagram, or our website chatbot, your messages are processed through secure third-party platforms to help us respond promptly. These messages may be reviewed by our team to provide support and follow-up.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
6. Your Choices
You may opt out of receiving communications from us at any time by replying "STOP" to text messages, unsubscribing from emails, or contacting us directly using the information below. You may also request access to, correction of, or deletion of your personal information by contacting us.
7. Children's Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
9. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Paulemon Protection & Wealth Group
Email: guensdy@paulemonpwg.com
Phone: (470) 725-2104
10. SMS Communications & Consent
If you provide your phone number and consent to receive SMS text messages from us (including through our website chatbot, "Floyd," or an intake form), we use that number solely to send you information related to your inquiry, consultation, or account. Message frequency varies, and message and data rates may apply. You may opt out at any time by replying "STOP," or request help by replying "HELP." Your phone number and SMS consent are not shared with any third party for marketing purposes, and are not sold, rented, or shared with third parties except the SMS/messaging service providers we use to deliver these messages on our behalf.
11. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to help the site function properly, remember your preferences, and understand how visitors use our website. You can control or disable cookies through your browser settings, though doing so may affect certain features of the site. We do not use cookies to sell your personal information.
12. Use of Artificial Intelligence
We use artificial intelligence (AI) tools to help serve you faster, for example to answer common questions in our website chat, follow up with you between conversations with Guensdy, and help organize information ahead of your consultation. Here's what that means for you:
- AI never makes a decision about your coverage, pricing, or eligibility. Those decisions are always made by a licensed insurance carrier's underwriting team. Any product recommendation or coverage guidance you receive comes from Guensdy Paulemon, a licensed producer, never from an AI tool.
- AI won't give you medical, legal, or financial advice. If you ask an AI-assisted chat a question like that, it's built to say so and connect you with Guensdy directly for a real answer.
- You can always ask if you're talking to a bot. Our AI assistants will tell you honestly when asked.
- Your information is protected. We don't use AI to make decisions about you based on race, religion, national origin, or other legally protected characteristics, and we don't sell your information to AI companies or other third parties.
- A person is always available. If you'd rather speak with a person directly at any point, just ask, Guensdy is always reachable.
If you have questions about how we use AI, reach out anytime at guensdy@paulemonpwg.com.